Dann's next crusade? Blumenthal files suit against Best Buy

I am not insinuating that where Connecticut AG Dick Blumenthal goes, so go many others AGs. However, is this problem something others have heard about, in Ohio, that our AG Marc Dann might want to pursue?

The lawsuit accuses Best Buy of denying deals found at the company’s Web site, www.BestBuy.com. Attorney General Richard Blumenthal said store employees charged customers higher prices found on a look-alike internal Web site.

Blumenthal opened an investigation into the Richfield, Minn.-based retailer in March. About 20 customers complained to his office after a columnist for The Hartford Courant reported the experience of one Connecticut man who found a laptop computer advertised for $729.99 on BestBuy.com, then went to a Best Buy store where an employee who seemed to check the same Web site told him the price was actually $879.99.

“There may be people who are entirely unaware they may have been overcharged,” Blumenthal said.

Previously, the company confirmed that store employees have access to an internal Web site that looks nearly identical to the public BestBuy.com site, but the company’s policy is always to offer customers the lowest quoted price unless it’s specifically identified as a deal available only to online shoppers.

Jerry Farrell Jr., Connecticut’s consumer protection commissioner, said the lawsuit should be a warning to companies to be more transparent in their business practices.

“There certainly was an element of deception here,” Farrell said. “There certainly was an element of creating consumer confusion here.”

Just asking…

One thought on “Dann's next crusade? Blumenthal files suit against Best Buy

  1. It’s happened to me once. The circular in the paper (actually it was rectangular) advertised a good deal on a jump drive but when I got to the store it wasn’t actually on sale.I suspect it’s more of a snafu with BB’s internal communications than an attempt at fraud. The margin for selling consumer electronics is tiny which is why store chains keep coming and going. Remember Sun and Fetter? Best Buy makes their bones by selling extended warranty packages. Making a few extra bucks on purchases versus the bad will when people find out the switch doesn’t seem like a good way to boost profits.

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